TELEPHONE INFORMATION ASSISTANT | FRONT COUNTER ASSISTANT
September 2013 - July 2015
I was part of the inaugural group of students to take on the role of Telephone Information Center Assistant - a role that had only been filled by full time financial aid counselors.
After 6 months of employment I was nominated for the UT Austin President's Student Employee of the Year award, an honor where only 53 student employees were nominated out of over 1200 student employees at UT Austin.
Having started out as a Telephone Information Center Assistant I answered 15+ calls a day from UT Austin students (all levels), alumni, parents, and high schoolers where I safeguarded confidental information, troubleshooted issues, examined student files, and was tested weekly to maintain financial aid knowledge.
Having exceeded expectations I was one of the first 3 student employees to be promoted to a Front Counter Assistant where I worked alonside full time counselors and worked with visitors on a face-to-face basis.
As a Front Counter Assistant I met with anywhere from 3 - 30+ visitors a day and had equal amount of responsiblity as full time counselors. The only difference was that I could not change a student's file apart from leaving notes.
SOCIAL MEDIA INTERN
February 2015 - May 2015
Mexic-Arte Museum is one of the only Mexican art museums in America and is the official Mexican & Mexican American art museum of Texas.
I had the honor of heading social media marketing strategy for the museum. Maintainingg the museum's Twitter and Facebook page with light graphic design work and Pintrest maintance were part of my daily activities.
I helped develop advertsing initiatives for the musuems' yearly fundrasing event Taste of Mexico that involved content writing.
I assisted during events and helped with daily tasks.
September 2014 - December 2014
The National Magazine Award winning, top Texas magazine, was where my magazine dreams were solitifed.
I had the pleasure of translating documents from Spanish to English for writers.
What others might look at as tedeous I looked at as fun when it came to transcribing interviews that were anywhere from 10 minutes to more than 4 hours long.
I also did pre and post story research for longer features.
UT AUSTIN'S LATINO LEADERSHIP AFFAIRS/MULTICULTURAL ENGAGEMENT CENTER INTERN
September 2013 - April 2014
Helped organize events for the Latino/a student body.
Was responsible for monthly projects to demostrate knowledge and grasp of Latino/a and diversity issues in UT Austin.
Co-organized end-of-the-year event that served as an awards ceromony/banquet for the Latino/a community.
UT AUSTIN ANNUAL GIVING CENTER OUTBOUND CALL CENTER REPRESENTATIVE
August 2012 - May 2013
During my employment period I raised over $11,000 in donations for various UT Austin departments and programs.
Acted as an ambassador for the University of Texas. Cold-called rosters of UT Austin alumni, students, parents, and staff.